In order to provide reassurance and help our customers enjoy their trip, JAL FLY&STAY products include travel insurance for visitors to Japan, providing support for hospital arrangements/referrals if you are injured or fall ill during your stay in Japan.
The following support is provided for customers during their stay in Japan.
If you are injured or fall ill while traveling, please contact the Insurance Claim Call Center prior to receiving medical treatment in Japan.
Insurance will only cover expenses paid to medical institutions in Japan. Expenses other than those paid to medical institutions in Japan, for example any incurred after you return home, are not eligible for insurance claim payments.
Also, please be aware that expenses for treatment undertaken after leaving Japan are not eligible for insurance payments, even if you started treatment at a medical institution in Japan.
For more details, including what to do if you cannot pay treatment costs, please consult the following site.